Refund and Returns

Arbudaa adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.

Your purchase may be eligible for exchange as per the below criteria:

  • Arbudaa Product is eligible for exchange for size-related issues, within 7 days of delivery if the original packaging and tags are intact & the product is not used or washed. However, Design Partner brands are not eligible for any exchanges.
  • Footwear sought to be exchanged, should be unused. Footwear worn for trials must be tried on a carpeted surface as worn soles will not be accepted for exchange.
  • Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please photograph the defect as soon as you open the packaging.
  • Products purchased during the sale period / discounted pricing, are not eligible for returns or exchange.
  • Accessories and Jewellery are not eligible for returns or exchange.
  • Customised products or special bulk orders are not eligible for returns or exchanges.
  • International orders are not eligible for returns or exchanges.
  • Gifts purchased online are not eligible for exchange/refund/return.

If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:

  • Call at +91-7976743609 / 8+91-890513111, Monday – Saturday 9.30 AM to 5.30 PM IST
  • Email at arbudaahome@gmail.com
  • For Damage/quality issues, please provide the order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
  • In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issues/defects:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
  • We will organize a reverse pick-up from the address stated in your invoice
  • Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
  • In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
  • Our credit notes can be used on our website and in stores.

In case of size exchange of garments:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
  • Please send the product back to us at the below address, carefully packaged.

Address: Arbudaa Home, Gulab bagh road, near ice factory, inside Udiapole, Udaipur (raj) 313001

  • Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection and once we have received payment for shipping charges of the new piece, a fresh piece will be dispatched to reach you within standard shipping timelines.
  • In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges.
  • Our credit notes can be used on our website and in stores.
  • We offer size exchange only for the same style of clothing purchased.
  • We are unable to entertain requests to replace garments with a different style even if the price is the same.
  • Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.
  • Please note that size exchanges will not be applicable to Design partner Brands.
  • If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
  • In the rare instance, we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
  • The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.
  • We do not support cancellation after the order is placed.
  • Products purchased during the sale period/discounts are not eligible for return or exchange.
  • Products purchased prior to the sale cannot be exchanged during the sale period.
  • Products bought online cannot be exchanged or returned in stores and vice versa.
  • No refunds are entertained if the customer has provided the wrong or incomplete shipping address.
  • No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
  • No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
  • Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
  • In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
  • For sale-related policies, please refer to our Sale T&Cs

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.